Action planned to stop drive-thru queues blocking Yate Shopping Centre car park

October 28 2020
Action planned to stop drive-thru queues blocking Yate Shopping Centre car park

MANAGEMENT teams at Yate Shopping Centre and at McDonald's say they are working hard to find solutions to the growing queues of traffic at the company's drive thru restaurant.

At peak times these are blocking the entrance to the main shopping centre car park and sometimes traffic goes back as far as Station Road.

Yate resident James Walwin contacted the Voice after experiencing the queues.

He said: “If you want to go to the sports centre or into the Argos end you can’t get in, you have to drive on the exit bit to get in.

"It’s more on a Saturday morning. They did have cones with signs on the main road saying if you’re coming to McDonald's, don’t queue out on the road."

A McDonald's spokesperson said that demand for the drive thru has been "very high", and the restaurant team has been taking "a little longer" because they are "adjusting to new procedures to enable safe working and social distancing".

The spokesperson continued: "We ask that customers bear with us as we adapt to a new way of working.

"We are aware some queues have developed, and we have been working with Yate Shopping Centre management to manage and mitigate their impact as much as possible.

"We apologise for any short-term inconvenience as we focus on the safety of our staff and customers."

Yate Shopping Centre Manager Andrew Lowrey said: "We are aware of the queuing issues to the west car park during times which tend to coincide with the end of the school day, the leisure centre's peak times and times when the highways are busiest.

McDonald’s, Yate Shopping Centre and the town and district councils are working together to address these issues.

"McDonald’s has been extremely co-operative, introducing new measures, but currently the drive-thru operation is proving even more popular than usual with the Yate community."

Andrew said that footfall at the shopping centre is holding its own at "well above national average" levels and that he was "extremely pleased" at how well it had performed since the national coronavirus lockdown ended.