Big differences in waiting times for GP appointments at Yate surgeries

September 03 2020
Big differences in waiting times for GP appointments at Yate surgeries

A SURVEY of patients at Yate surgeries has found big differences in the length of time people have to wait for an appointment.

While around three quarters of patients at two town surgeries were seen by a doctor on the day they got in touch, more than half of patients at two other practices had to wait more than a week to be seen.

The annual NHS GP Patient Survey, published this summer, found that only 7% of patients who called Leap Valley Surgery, which includes Yate's Abbotswood Surgery, were able to see a doctor the same day. A further 19% waited more than a day but less than a week, but 62% waited a week or more.

By contrast, at Wellington Road Surgery, 74% of patients were offered a same-day appointment, 10% waited between a day and a week and 12% waited a week or more.

Kennedy Way Surgery had similar figures, with 72% of patients offered a same-day appointment, 13% waiting between a day and a week and just 8% waiting a week or more.

At West Walk Surgery (pictured), only 21% of patients were able to obtain a same-day appointment, with 25% waiting between a day and a week and 51% waiting a week or more.

At Courtside Surgery, 30% of patients were seen the same day, 35% waited less than a week and 29% waited a week or more.

Some patients responding to the survey couldn't remember the length of their wait.

There were big differences in how easy patients found it to get through on the phone to their surgery: while 100% of Wellington Road, 88% of Kennedy Way, 79% of West Walk and 73% of Courtside patients found it easy, only 30% of Leap Valley patients said it was easy. Leap Valley has been plagued with complaints over its phone system for more than a year.

Asked about their overall satisfaction level with their surgery, Wellington Road came out on top, with 98% of patients describing their experience as good, with 86% of West Walk, 83% of Kennedy Way, 73% of Courtside and 58% of Leap Valley patients agreeing.

Almost 26,000 patients in the area responded to the survey, which was carried out by polling group Ipsos MORI earlier this year.

Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group, which is in overall charge of funding surgeries, said 96% of patients had confidence and trust in the healthcare professionals they saw.

CCG clinical lead for primary care provider development Dr Geeta Iyer said: “Improving and strengthening primary care services is a high priority for us and it is more important than ever that this continues in light of the Covid-19 pandemic.

During the past year our primary care networks have made great progress, bringing groups of practices together with other community services to provide co-ordinated and joined up care for people in their local areas

The results of the survey are a testament to all the hard work of everyone who works in primary care, in both clinical and non-clinical roles, who continue to deliver high quality GP services for our population.”