Tenant’s eviction revealed as satisfaction with handling of bad behaviour increases

July 03 2016

A HOUSING association said it evicted a Yate tenant after a neighbour was assaulted and threats made to kill another one.

A HOUSING association said it evicted a Yate tenant after a neighbour was assaulted and threats made to kill another one.
Merlin Housing Society said it had worked with the police and other agencies to try and resolve the situation but without success, leading to the eviction.
The Chipping Sodbury-based association highlighted the action as it revealed a major improvement in satisfaction in its treatment of anti-social behaviour.
Just a year ago, only a third of those who complained about anti-social behaviour were content with the way their complaint was handled. Now the satisfaction rate has soared to 100 per cent.
Neighbourhood services manager Natalie Colfer said: “We know anti-social behaviour can have a real impact on people’s lives but we are committed to tackling it when it occurs and working with both sides to try and find a solution.
“Unfortunately there are times where we can’t find an amicable agreement and so we have to take action against a tenant.”
Merlin said: “We recently evicted one tenant in Yate after they assaulted one of their neighbours and made threats to kill another one.
“We’d been working with the police and other partners to try and resolve the situation but they refused to engage with us and so we had to end their tenancy.
“We’ve also recently secured our first exclusion orders from the courts, which forbid tenants from using their home but do not end the tenancy.”
The association said it knew it had to do something to improve satisfaction with the way it was handling anti-social behaviour cases so asked tenants what they thought was going wrong.
Those residents told Merlin they wanted more information about what was happening while cases were being investigated.
The society said there were sometimes unrealistic expectations about what action it would take but by staying in regular contact with tenants during investigations - which it is now doing - both issues could be addressed.
Merlin said it was currently investigating 123 anti-social behaviour cases, with complaints about noise making up the greatest number.
Anyone experiencing problems with such behaviour can report it through the Merlin website.