Water company adds Braille to staff ID cards to protect blind householders

July 03 2016

BRISTOL Water will help blind and partially sighted householders by including information on staff identity badges in Braille.

BRISTOL Water will help blind and partially sighted householders by including information on staff identity badges in Braille.
The company decided to take the step to support a campaign by the Royal National Institute of Blind people (RNIB) and in response to reports that conmen were posing as water officials.
People with no sight or limited vision are especially vulnerable to rogue doorstep callers.
Sue Clarke, spokeswoman for Bristol Water, said: “We take incidents like this very seriously. When the RNIB contacted us to suggest the use of Braille, it was obvious we should do this straight away.
“We already offer a customer care-plus package which allows any vulnerable customers to register with us any extra requirements they need and this adds to that.”
Mike Bell, the RNIB’s regional campaigns officer for the South West, said: “It’s really important for blind and partially sighted people to have confidence when being approached by somebody claiming to work for a utility company.
“The inclusion of Braille information gives another tool for people to check the information provided.”