Yate care home is outstanding, says CQC
INSPECTORS from the health watchdog say a care home in Yate is outstanding.
Mayo House in Lodge Road, which is home to seven people with learning disabilities and complex needs, has been given the top rating for the second time by the Care Quality Commission.
Inspectors examined whether it was safe, effective, caring, responsive and well led. It was awarded a ‘good’ rating for three categories, ‘outstanding’ for two categories, and awarded ‘outstanding’ overall.
Mayo House, which is divided into self-contained flats with staff responsible for people’s care as well as accommodation, was rated outstanding in the categories of responsiveness and leadership.
The report said: "The service was highly responsive to people's individual needs.
“We heard examples of where staff went above the expectations of their role to ensure that people were well supported.”
Examples given included helping a resident to understand finances and open a bank account, supporting a resident with high anxiety to successfully go on a day trip and working with local pubs so that a resident could have their food pureed when they visited.
Residents’ accommodation was provided according to their needs, with one resident returning from hospital had a wet room put in, another who enjoyed gardening had a flat with a small garden where they were growing their own vegetables.
Inspectors found the service to be caring.
They said: “It was clear from our observations that people felt comfortable and that strong positive relationships had been formed. People were treated with dignity, kindness and respect.”
The CQC also found that the manager faced ‘significant difficulties’ recruiting permanent staff, but it recognised that the provider had plans in place to address this issue.
The home is run by Milestones Trust, a charity which supports over 500 people with learning disabilities, mental health needs and dementia by way of a range of specialist services in South Gloucestershire, Bristol and North Somerset.
Milestones Trust chief executive John Hoskinson said: “We are very proud of this fantastic achievement at Mayo House – retaining the highest possible CQC rating is testament to the hard work, commitment and professionalism of the team there who ensure they provide the very best care to the people they support.”